COVID-19 IMPORTANT INFORMATION - WE ARE OPEN AND HERE TO HELP!   Click to View

Cricks Highway Subaru

Sales

A: 3481 Pacific Highway,
Springwood QLD 4127

Ph: (07) 3808 1111

Monday - Friday: 8:00am - 6:00pm
Saturday: 8:30am - 4:30pm
Sunday: Closed

Service

A: 3481 Pacific Highway,
Springwood QLD 4127

Ph: (07) 3290 7888

Monday - Friday: 7:30am - 5:30pm
Saturday: 9:00am - 12:00pm
Sunday: Closed

Subaru New Vehicle Warranty

Important: The information provided below is a summary of the Subaru new vehicle warranty that comes with all new Subaru vehicles imported into Australia by Subaru (Aust) Pty Ltd. For full terms and conditions refer to the Warranty and Service handbook that comes with all new Subaru vehicles.

Whether you're off the beaten track or cruising the open highway, you can rest assured knowing that your new Subaru is covered by Subaru’s New Vehicle Warranty.

If you purchased your new Subaru on or after 1st January 2019, your vehicle comes with a 5 Years/Unlimited Kilometres warranty period, unless the vehicle is used as a hire car, taxi, ride share, rental, driving school, delivery or courier vehicle in which case the warranty period is 5 years/150,000 kilometres (whichever occurs first).

Subaru Australia warrants that if any part of the vehicle is found to be defective in factory materials or workmanship within the stated warranty period, it will be repaired, replaced or adjusted by any authorised Subaru Retailer free of charge to you. For full terms and conditions, see the Subaru Warranty and Service Handbook located in the Owner’s Wallet of your vehicle or available from the links below.

Where to get Subaru Warranty Repairs

Take your Subaru to any authorised Subaru Retailer if it needs repairs under the Subaru New Vehicle Warranty. All authorised Subaru Retailers will honour the Subaru New Vehicle Warranty, and will be happy to repair, replace or adjust free of charge any part of your vehicle that is defective in factory materials or workmanship.

Please note that Subaru Australia is unable to reimburse the cost of warranty repairs carried out during the warranty period by a repairer other than an authorised Subaru Retailer, except where express prior approval for those repairs has been obtained.

What's not covered

The Subaru New Vehicle Warranty does not cover everything and it’s important that we tell you about the exclusions of your New Vehicle Warranty.

In particular, repairs, replacements and adjustments under the Subaru New Vehicle Warranty are not available for the following:

  • Ordinary wear and tear.
  • Damage or wear and tear caused by use of the vehicle for a purpose or under road or climatic conditions other than for which it was designed, including racing, rallying, speed trialling, hill climbing or similar activities or competitive events.
  • Minor non-manufacturing related marks (e.g. dirt) and other minor surface defects that can be corrected by light polishing.
  • Any work carried out on the vehicle by a person other than an authorised Subaru Retailer.
  • Driver negligence, misuse or abuse e.g. tampering, disconnection, loading or towing beyond the manufacturer’s specifications, or continuing to drive the vehicle after loss of fluids, lubricants, oils, coolants, refrigerants or water.
  • Modifications or alterations (including software) which have not been approved by the manufacturer, or the installation or use of non-genuine parts, accessories, equipment, assemblies or components. This includes vehicles used for racing purposes.
  • A failure to have the vehicle serviced in strict accordance with the manufacturer’s specifications and recommendations in this handbook, or a failure to have the vehicle repaired promptly in accordance with such recommendations following an accident or other damage, or after a defect becomes known or is suspected.
  • A failure to maintain the vehicle, including its body trim and paintwork, in accordance with the manufacturer’s recommendations, or the use of unsuitable agents.
  • Use of non-recommended, inappropriate or dirty fuel, oil, fluids, lubricants, coolants, refrigerants or water.
  • Accident, impact, fire, war, theft, illegal use or malicious damage by a third person.
  • Environmental conditions including acid rain, industrial fall-out, salt, sand, stones, tree sap, bark or leaves, bird, animal or insect droppings or other damage, windstorm, flooding, earthquakes, landslide, hail, flood, lightning, extreme temperatures or other acts of nature.
  • Damage or malfunction due to improper repairs, inspection, diagnosis or adjustments not approved or recommended by Subaru Australia.
  • Incidental expenses and consequential damages: Under the warranty, Subaru Australia does not accept liability for any loss of use of the vehicle; for any alternate transportation such as car rental fees, lodging, food or telephone expense; for any damage to goods, commercial loss, loss of time or inconvenience; or for any other incidental expenses or consequential damages.
  • Damage caused by a non-genuine part or accessory.
  • Consumable Parts: Maintenance parts, which are categorised as consumable or require periodical maintenance or replacement.
  • Use of non-recommended, inappropriate or dirty fuel, oil, fluids, lubricants, coolants, refrigerants or water.
Find Out More